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Delivery
- Order Processing: Once the order is received and payment is confirmed, we prepare the shipment within 24 hours.
- Delivery Times: Delivery times vary depending on the destination. It typically takes 2-4 business days.
- Delivery Costs: Delivery costs are covered by the customer. For orders over 150 EUR, shipping is free.
- Delivery Method: All shipments are sent via the courier service Packeta.
- Order Tracking: After the order is shipped, you will receive an email with a link to track your shipment.
Returns and Complaints
- Right to Return Goods: According to the law, you have the right to return goods within 14 days of receipt without providing a reason.
- Conditions for Returns: The item must be undamaged, unused, and in its original packaging. Please complete the return form available on our website.
- Return Costs: Returning the item is free for the customer.
- Refund: After processing the return or complaint, a refund will be issued to your account within 14 days using the original payment method.