Delivery

  • Order Processing: Once the order is received and payment is confirmed, we prepare the shipment within 24 hours.
  • Delivery Times: Delivery times vary depending on the destination. It typically takes 2-4 business days.
  • Delivery Costs: Delivery costs are covered by the customer. For orders over 150 EUR, shipping is free.
  • Delivery Method: All shipments are sent via the courier service Packeta.
  • Order Tracking: After the order is shipped, you will receive an email with a link to track your shipment.

Returns and Complaints

  • Right to Return Goods: According to the law, you have the right to return goods within 14 days of receipt without providing a reason.
  • Conditions for Returns: The item must be undamaged, unused, and in its original packaging. Please complete the return form available on our website.
  • Return Costs: Returning the item is free for the customer.
  • Refund: After processing the return or complaint, a refund will be issued to your account within 14 days using the original payment method.
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